Celebrating Helping Hearts: Beating Burnout
|
Is the customer always right?
Persons who are paid to convey positive emotions, make people feel welcome, and hide any negative emotions or experiences do what has become known as "emotional labor". This work can become exhausting over time, leading to increased staff absenteeism and burnout, reduced job satisfaction, increased workplace errors, and unhappy customers. Millions of people including food servers, flight attendants, hotel clerks, beauty professionals, customer service providers all do challenging work. Studies confirm that bus drivers were more likely to experience negative emotions on days when they pretended to be in a good mood, and faking positive feelings at work has been linked to lower employee satisfaction and increased job burnout. In response, HCEI has adapted it resilience skills building seminar "Celebrating Ourselves: Beating Burnout". Because employees who understand stress and respond in healthy ways will experience enhanced health, wellness and customer satisfaction. |
What have you done to support your staff and colleagues in their important and challenging work? HCEI would like to work with you. |
HCEI Emotional Labor Collaborators include:
- Face and Body Spa Conference and Expo, Chicago